Post, Returns & lost items
FREE shipping on anything over £20 (£35 outside the UK) as standard.
We use and trust the products you see here on Cyclorise, so have no doubt you'll love them as much as we do. They will all significantly improve your cycling experience. But as we all know, sometimes circumstances arise that require the return of items. Don't worry, we've got your back. It's pretty simple, so see below for information on what's covered and how to return your item.
Rest of World Shipping
We ship almost anywhere in the world. If you find you can't make a purchase due to our site not allowing your destination, please let us know at firstname.lastname@example.org and we will add your destination.
Russia & Ukraine / Россия и Украина
Due to a large amount of loss to these territories, we now insist on providing a tracked and signed service. We subsidise this by 50% and it ensures your order arrives safely. The cost is £5.60 and takes 4-14 working days (usually 4-5).
Из-за большой потери на этих территориях мы теперь настаиваем на предоставлении отслеживаемого и подписанного сервиса. Мы субсидируем это на 50%, и это гарантирует, что ваш заказ будет безопасным. Стоимость составляет 5,60 фунтов стерлингов и занимает 4-14 рабочих дней (обычно 4-5)
LOST IN POST:
Although everything leaves us within 48 hours, generally less than 24 hours, not all postal systems are as efficient. In Europe (EU) we cannot replace or refund for lost items until 15 UK working days has passed. Outside of Europe it's 24 UK working days. These are the terms set by the Royal Mail, not by us. There is nothing we can do until these timings have passed. After 15/20 working days we can issue a refund. If you want a replacement we will need to send it via a “signed for” delivery service. This will cost you an additional £5 for outside the UK. No extra charge in the UK. All international customers have the options of paying for a tracked & signed service which will be clearly optional at checkout. This is a compulsory service within Russia and may also include other countries over time.
ALL LOST ITEMS MUST BE REPORTED TO US WITHIN 60 DAYS OF THE SALE. This allows us a short period of time to claim from the courier/Royal Mail. Beyond this we are unable to claim for the loss.